Challenge
KCCA desired to continuously improve and measure the quality of services delivered to the citizens. KCCA wanted to review, analyze, streamline, document, standardize, integrate processes, service level agreements and establish a continuous process improvement framework in the directorates of; (i) Physical planning (ii) Engineering & Technical services (iii) Public health services & Environment (iv) Revenue collection, (v) Human Resource and Administration

Deliverables
► Project Inception Report
► AS IS Study and BPR Report
► Functional Requirement Specification
► Change Management and Capacity Building Report
► Continuous Improvement Framework and Plan
► Detailed Project Report (DPR)