Course Overview
The professional administrative support for staff is a key pillar in the organization’s ability to achieve its goals and objectives. The Front Office Management Programme for Front Office Personnel is tailored to give a wide range of skills to help the participants handle the various changing work challenges with confidence, using solutions that are easy, effective and fast. Front Office Personnel are always in touch with the customers, therefore they need a strong set of essential skills to enable them provide solutions to the vigorous changing nature of queries, demands and expectations of customers and fellow colleagues during their day to day work operations. The one week Program is composed of sharpening work skills and also equipping them with Information Communication Technology skills that will help them to perform their
tasks professionally, effectively and efficiently.
Course Objectives
- Understand how to manage the changing roles and responsibilities of a Front Desk Personnel
- Understand basic skills to face dynamic expectations from customers and the rest of the team
- Understanding and clarifying purpose, vision, and mission
- Streamlining office systems and getting your paperwork under control
- Understand Front Desk Etiquette and Ethics
- Get basic decision making skills using Information Communication Technologies.
Who Should Attend?
Receptionists, Sales Staff, Marketing staff and any other personnel who are always in
close contact with customers
