Nurturing enhanced performance skills for office assistants

Course Overview

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. You must be insightful and be innovative to produce better results. This training gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Office Assistants need a strong set of essential skills to enable them to more efficiently and effectively manage their work environment and ensure their success in their critical role and the success of their managers and other team members who depend on them for support. These two weeks training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help office assistants in performing their day-to-day tasks more confidently and professionally.

Course Objectives

• Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
• Meet dynamic      work     expectations      by     expanding      your proactive capabilities.
• Clearly and confidently communicate and negotiate to manage conflicts and achieve results
• Use strategic diplomacy to handle office politics, difficult people and demanding situations

Who Should Attend?

Office Assistants Personal Aides Administrative Assistants

Training Methodology

Participants will learn by active participation during the training, through the use of a wide variety of instructional techniques. There will be group exercises to allow for a “hands-on” approach to learning. Case studies will be utilized to present “best practices” approaches. In addition, there will be in-depth discussion of critical success factors.

Application Details

Fill in the application form and submit or write to training@afritam.org, you should get a notification that your application was received and approved within a maximum of 2 (two) working days. The Admissions Committee will make a first judgment based on the dossier submitted by the applicant.

Confirmation; Once will receive feedback, give details of your admission, and kindly confirm your participation at least THREE (3) days before commencement of the program to avoid possible inconveniences.

Payments; Course fees are due on the first day of the training and must be made by cash or by a Bank guaranteed Cheque to the Institute Bank Account. Please email the transfer copy to training@afritam.org.

Living Expenses; Sponsoring organizations are expected to pay their nominees full-board accommodation, out-of-pocket, and transit allowances according to their respective Service Regulations for Daily Subsistence Allowance applicable. AFRITAM will provide refreshments and meals during the training.