Customer relationship management

Customer relationship management is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Customer Relationship Management (CRM) is often perceived as a software system and is essential for companies with more complex operations. CRM services provide companies with a suite of tools to analyze customer trends and behaviors.

CRM services transform initiatives to increase sales, boost productivity, and improve customer service. It enables employees to create, assign, and manage requests made by customers, while reducing operational cost and increasing time-to-market.

What are The Benefits of Customer Relationship Management?

Here at AFRITAM our goal is to improve customer service relationships and offer them a foremost quality of expertise together with extensive experience of industry practices. Among others include the following;

1. Building up a contact management

2. Cross-team collaboration and communication

3. High level of productivity

4. Empowered sales management

5. Accurate sales forecasting

6. Reliable reporting and analytics

7. Upgraded sales metrics

8. Increased customer satisfaction and retention

9. Boosted marketing ROI

10. Enriched products and services

Here at AFRITAM our goal is to improve customer service relationships and offer them a foremost quality of expertise together with extensive experience of industry practices.